Transforming customer support with AI: How Vercel decreased tickets by 31%

At Vercel, we integrated AI into our support workflow. Our AI agent reduced human-handled tickets by 31%, allowing us to maintain high support standards while serving a growing customer base.

McKinsey's latest AI survey shows 65% of organizations now regularly use AI — nearly double from just ten months ago, with many using it to increase efficiency in critical areas like customer support.At Vercel, we integrated AI into our support workflow. Our AI agent reduced human-handled tickets by 31%, allowing us to maintain high support standards while serving a growing customer base.